Shipping Policy

Shipping Policy

Please allow 1-2 business days to process standard orders, and 7-10 business days to process pre-orders. During this time we carefully assemble and package your order in preparation for shipment.

Changes to shipping address must be done within 12 hours of your order is placed.

Please kindly ensure you leave the correct and complete shipping address (Unit number should be demonstrated for apartment). Incorrect or incomplete shipping address might cause shipping delay or failure. Your order will only be shipped once, and only to the address listed upon ordering.

Any additional shipping fee due incorrect or incomplete shipping address provided by client, will be at client's expense.

If client choose to cancel the order after first time shipment failure due to incorrect/incomplete address provided by client, designated flat rate shipping fee will be deducted from the final refunded amount. ( C$9.99 for Toronto GTA area, C$15.99 for domestic Canada except Toronto GTA, C$25 for US, C$29.99 International.)

Thank you very much for your understanding! 

 

SHIPPING TIMES

Standard Shipping

3-7 business days Canada;

3-8 business days US

1-4 weeks rest of the world.

 

TAXES & DUTIES

Any additional costs such as, for example, border taxes must be at customer expense. We understand this might be frustrating, let us know if you would like to discuss a recent delivery charge.

 

LOST PACKAGES

If your package is lost in transit, please email us immediately at yenahjewerly@gmail.com, and we will try our best to solve the issue. If the item has not been marked delivered and has not arrived within 45 days of the shipping date, we will replace your order free of charge.

Your satisfaction is our commitment.

Please note that YENAH Jewerly is not responsible for lost or stolen items once declared 'Delivered' by the courier.